FrontDesk Master Help Desk
Enter your search term here...
New support ticket
Check ticket status
Getting Started with FrontDesk Master
Property Details and Integrations
SIGN UP FOR FREE TRIAL NOW
Property Details and Time Zone
How to pay the license invoice?
How to import bookings to FrontDesk Master
Anonymization - enable data protection settings
View all 17
Users and Roles
Setting up Users
Setting up Roles and Permissions
How to reset user's password
How to change user's password?
How to set up credit card details access permission?
How to create rooms
How to create Dorm Rooms
How to create Private Rooms
How to assign room type(s) to a room?
How to change bed type and number
View all 11
Prices, Rates, Seasons and Strategies
How to set up prices?
Setting up Rates
How to set High and Low Weekdays
How to create a derived rate
Setting up Seasons
View all 11
Financial Settings and Invoicing
Setting up Accounts
Setting up Currencies
How to determine access to Accounts
How to create Income or Expense categories
Setting up Invoices
View all 14
Reservation Settings and Preferences
Required fields for creating a reservation or checking-in a guest
Mark reservation as No Show automatically
How to hide Unallocated Bookings table from Bed View
How to change default reservation status from portals
View all 9
Work on Bed View and Reservation View
How to create a simple booking
Adding a Quick Booking
How to see NEW bookings in the system
Where to find reservations and guests list
Show more information in Reservation View (email, total reservation, commission)
View all 29
Reservation window review
Extend the booking
How to create group bookings?
What the reservation status mean and which ones are changed automatically?
Changing booking status (Checked-in, Checked-out, Cancelled, No Show)
View all 28
Availability and Rate Calendar
How to close rooms / availability
How to use Bulk Update option?
How to restore automatic availability?
Which restriction can be updated to each portal
How to close a rate?
View all 7
Channel Manager and XML connections
Settings before activating the connection with portal
Pricing models and price limits on Expedia
How to set up dorms in Booking.com and Expedia for XML synchronization
Occupancy pricing on Expedia, Agoda and Booking.com
Are the cancellations from portals automatically processed?
View all 40
Google Maps on you Booking Engine
Terms & Conditions for the Booking Engine
Booking Engine Coupon
Booking Engine and Credit Card details
Booking Engine types (commission settings)
View all 30
Item Manager and Inventory
Setting up sale items for Point of Sale
Setting up Deposits
Manage your inventory
Prices for Staff Members
How to create Point of Sale categories
View all 6
Point of Sale
How to use Point of Sale (POS)?
How to sell an item to staff member
How to return a sold item?
Where to enter inventory count?
Accounts, Transactions, Bills & Vendors
Where can I see the current balance of the Accounts?
How to export data to Excel?
Searching for Transactions
How to register a withdrawal, deposit or transfer transaction?
Where can I register my bills
View all 9
Shift Switch Settings
How to perform a Shift Switch?
Timesheet and Time Clock
Difference between Time and Hours in Timesheet
Where can I see current shift summary
View all 8
Email and Printout Manager
Setting up automatic emails
Property email and FDM mail server
Scheduling automatic emails
How to change the property logo in emails
How to copy email templates in Email & Printouts
View all 11
Notifications / Chat
Setting up pop up and email notifications
Room Type Statistics
Accommodation Revenue Report
Where I can find the information about the number and value of extended bookings?
City Tax Report
View all 20
How to clear browsing data in Google Chrome
Can I restore or re-download a DELETED booking?
My booking engine shows wrong availability
How to report problems to the support correctly?
CSV files look incorrectly when I open them in Excel
View all 13
What is online check-in?
How to enable online check-in?
How to disable online check-in?
How to set up required guest details for online check-in?
How to send the information to guests about online check-in?
View all 10
Online payments and online check-in
Online payments and the Booking Engine
Online payments via Stripe in FrontDesk Master
How to generate SEF report for Portugal?
How to generate DGP Report for Spain?
How to generate police report for Catalunya?
How to generate Czech police report?
How to send quote to the guest via WhatsApp?