FrontDesk Master Help Desk
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Knowledge base
Getting Started with FrontDesk Master
Property Details and Integrations
18
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Property Details and Time Zone
How to pay the license invoice?
How to import bookings to FrontDesk Master
Anonymization - enable data protection settings
View all 18
Users and Roles
5
Setting up Users
Setting up Roles and Permissions
How to reset user's password
How to change user's password?
How to set up credit card details access permission?
Room Manager
11
How to create rooms
How to create Dorm Rooms
How to create Private Rooms
How to assign room type(s) to a room?
How to change bed type and number
View all 11
Prices, Rates, Seasons and Strategies
12
How to set up prices?
Setting up Rates
How to set High and Low Weekdays
How to create a derived rate
Setting up Seasons
View all 12
Financial Settings and Invoicing
14
Setting up Accounts
Setting up Currencies
How to determine access to Accounts
How to create Income or Expense categories
Setting up Invoices
View all 14
Reservation Settings and Preferences
9
Required fields for creating a reservation or checking-in a guest
Booking Methods
Mark reservation as No Show automatically
How to hide Unallocated Bookings table from Bed View
How to change default reservation status from portals
View all 9
Work on Bed View and Reservation View
32
How to create a simple booking
Adding a Quick Booking
How to see NEW bookings in the system
Where to find reservations and guests list
Show more information in Reservation View (email, total reservation, commission)
View all 32
Reservation Form
39
Reservation window review
Extend the booking
How to create group bookings?
What the reservation status mean and which ones are changed automatically?
How to change booking status
View all 39
Availability and Rate Calendar
7
How to close rooms / availability
How to use Bulk Update option?
How to restore automatic availability?
Which restriction can be updated to each portal
How to close a rate?
View all 7
Channel Manager and XML connections
41
Settings before activating the connection with portal
Pricing models and price limits on Expedia
How to set up dorms in Booking.com and Expedia for XML synchronization
Occupancy pricing on Expedia, Agoda and Booking.com
Are the cancellations from portals automatically processed?
View all 41
Booking Engine
28
Google Maps on you Booking Engine
Terms & Conditions for the Booking Engine
Booking Engine Coupon
Booking Engine types (commission settings)
Where can I add the property logo to Booking Engine
View all 28
Item Manager and Inventory
6
Setting up sale items for Point of Sale
Setting up Deposits
Manage your inventory
Prices for Staff Members
How to create Point of Sale categories
View all 6
Point of Sale
6
How to use Point of Sale (POS)?
How to sell an item to staff member
How to return a sold item?
Where to enter inventory count?
How to adjust sale item quantity or price?
View all 6
Accounts, Transactions, Bills & Vendors
9
Where can I see the current balance of the Accounts?
How to export data to Excel?
Searching for Transactions
How to register a withdrawal, deposit or transfer transaction?
Where can I register my bills
View all 9
Shift Switch
9
Shift Switch Settings
How to perform a Shift Switch?
Timesheet and Time Clock
Difference between Time and Hours in Timesheet
Where can I see current shift summary
View all 9
Email and Printout Manager
11
Setting up automatic emails
Property email and FDM mail server
Scheduling automatic emails
How to change the property logo in emails
How to copy email templates in Email & Printouts
View all 11
Notifications / Chat
2
Setting up pop up and email notifications
How to chat with your team members?
Reports
20
Room Type Statistics
Accommodation Revenue Report
Where I can find the information about the number and value of extended bookings?
City Tax Report
Reports
View all 20
Troubleshooting
13
How to clear browsing data in Google Chrome
Can I restore or re-download a DELETED booking?
My booking engine shows wrong availability
How to report problems to the support correctly?
CSV files look incorrectly when I open them in Excel
View all 13
Online Check-In
13
What is online check-in?
How to enable online check-in?
How to disable online check-in?
How to set up required guest details for online check-in?
How to send the information to guests about online check-in?
View all 13
Online Payments
7
FDM Online Payments
FDM Online Payments platform
FDM Payments - payment risk score
Online payments and online check-in
Online payments and the Booking Engine
View all 7
Police reports
4
How to generate SEF report for Portugal?
How to generate DGP Report for Spain?
How to generate police report for Catalunya?
How to generate Czech police report?
Others
4
Dashboard
How to close availability at specific hour?
How to close availability at specific hour?
How to send quote to the guest via WhatsApp?
Videos
Booking Engine
1
How to add an extra booking engine widget?
Prices
5
How to create a season in FrontDesk Master?
How to set up flexible prices in FrontDesk Master?
How to set up strategies in FrontDesk Master?
How to create rates in FrontDesk Master?
How to set up low weekdays and high weekdays in FrontDesk Master?
Reservations
3
How to move bookings on BedView Part 1
How to move bookings on BedView Part 2
How to create bookings?
