Reservation Form

Reservation window review
In reservation window, you can put a lot of different information related to the guests, room allocation, payments, deposits, etc. In Basic Information ...
Wed, 17 Apr, 2019 at 1:20 PM
Extend the booking
There are 2 ways to extend the booking: 1. Open the reservation window and change the check-out date and save: 2. Add nights to booking thr...
Wed, 17 Apr, 2019 at 1:21 PM
How to create group bookings?
In order to mark a reservation as a group booking, in the reservation form change the booking type from Individual (default) to Group booking.  ...
Wed, 16 Jan, 2019 at 5:15 PM
What the reservation status mean and which ones are changed automatically?
Each color on Bed View shows different status of the reservation. The status that you can see and set are: New  - all reservations made on portals m...
Wed, 17 Apr, 2019 at 1:23 PM
Changing booking status (Checked-in, Checked-out, Cancelled, No Show)
In order to change the booking status, simply right-click on the booking in Reservation View or in Bed View, Set Status to the desired status from the list...
Wed, 17 Apr, 2019 at 1:24 PM
How to take payment or give refund
Take Payment: The option Take Payment appears in three places: In Bed View, right click on the reservation: In the Payments tab within th...
Wed, 17 Apr, 2019 at 1:26 PM
How to adjust balance of the reservation
First, it is necessary to separate two terms, Total and Total Due (or Balance Due). Total - this is the sum of accommodation, sales and surcharges, the ...
Wed, 17 Apr, 2019 at 1:29 PM
How to take and return deposits
TAKE DEPOSIT You can find Take Deposit option in two places: 1) Right clicking the reservation on Bed View: 2) Under Deposits tab in the Re...
Wed, 17 Apr, 2019 at 1:33 PM
How to add the portal commission to the booking?
First of all, commission and balance due in the bookings downloaded by channel manager will be filled in automatically. However, if you need to add the ...
Wed, 17 Apr, 2019 at 1:35 PM
Collecting surcharge while charging credit cards
The Surcharge was designed to allow taking EXTRA charges in case of credit card payments. For example, if you want to offset credit card processing fees and...
Wed, 17 Apr, 2019 at 1:36 PM