Reservation Form

Reservation window review
In reservation window, you can put a lot of different information related to the guests, room allocation, payments, deposits, etc. In Basic Information ...
Wed, 17 Apr, 2019 at 1:20 PM
Extend the booking
There are 3 ways to extend the booking: 1. From Bed View - quick Extend reservation Right-click on the selected reservation and choose the Extend r...
Tue, 12 Sep, 2023 at 1:36 PM
How to create group bookings?
In order to mark a reservation as a group booking, in the reservation form change the booking type from Individual (default) to Group booking.  ...
Wed, 16 Jan, 2019 at 5:15 PM
What the reservation status mean and which ones are changed automatically?
Each color on Bed View shows different status of the reservation. The status that you can see and set are: New  - all reservations made on portals m...
Fri, 25 Jun, 2021 at 10:05 AM
How to change booking status
Bookings in FrontDesk Master have different status that help you quickly check if the booking is new, confirmed, checked-in or checked-out. To change t...
Tue, 12 Sep, 2023 at 12:32 PM
How to take payment or give refund
Take Payment option lets you register a transaction in FrontDesk Master on a selected Account. In the Take Payment window, you can do both: - Register t...
Wed, 13 Sep, 2023 at 2:04 PM
How to adjust balance of the reservation
First, it is necessary to separate two terms, Total and Total Due (or Balance Due). Total - this is the sum of accommodation, sales and surcharges, the ...
Wed, 17 Apr, 2019 at 1:29 PM
How to take and return deposits
TAKE DEPOSIT You can find Take Deposit option in two places: 1) Right clicking the reservation on Bed View: 2) Under Deposits tab in the Re...
Wed, 17 Apr, 2019 at 1:33 PM
How to add the portal commission to the booking?
First of all, commission and balance due in the bookings downloaded by channel manager will be filled in automatically. However, if you need to add the ...
Wed, 17 Apr, 2019 at 1:35 PM
Collecting surcharge while charging credit cards
The Surcharge was designed to allow taking EXTRA charges in case of credit card payments. For example, if you want to offset credit card processing fees and...
Wed, 17 Apr, 2019 at 1:36 PM