Reservation Form

Reservation window review
In reservation window, you can put a lot of different information related to the guests, room allocation, payments, deposits, etc. In Basic Information ...
Fri, 6 Jul, 2018 at 10:47 PM
Extend the booking
There exist 2 ways to extend the booking: 1. Open the reservation window and change the check-out date and save: 2. Add nights to booking...
Fri, 6 Jul, 2018 at 10:49 PM
What the reservation status mean and which ones are changed automatically?
Each color on Bed View shows different status of the reservation. The status that you can see and set are: New  - all reservations made on portals ma...
Fri, 19 Oct, 2018 at 2:35 PM
Changing booking status (Checked-in, Checked-out, Cancelled, No Show)
In order to change the booking status, simply right-click on the booking in Reservation View or in Bed View, Set Status to the desired status from the list...
Tue, 29 May, 2018 at 7:12 PM
How to take payment or give refund
Take Payment: The option Take Payment appears in three places: In Bed View, right click on the reservation: In the Payments tab within th...
Tue, 29 May, 2018 at 7:22 PM
How to adjust balance of the reservation
First, it is necessary to separate two terms, Total and Total Due (or Balance Due). Total - this is the sum of accommodation, sales and surcharges, the ...
Thu, 20 Sep, 2018 at 12:43 PM
How to take and return deposits
I) TAKE DEPOSIT You can find Take Deposit option in two places: 1) Right clicking the reservation on Bed View: 2) Under Deposits tab in the...
Fri, 8 Jun, 2018 at 6:21 PM
How to add the portal commission to the booking?
First of all, commission and balance due in the bookings downloaded by channel manager will be filled in automatically. However, if you need to add the ...
Fri, 6 Jul, 2018 at 10:55 PM
Collecting surcharge while charging credit cards
The Surcharge was designed to allow taking EXTRA charges in case of credit card payments. For example, if you want to offset credit card processing fees and...
Thu, 20 Sep, 2018 at 2:24 PM
How to add/delete reservation notes
Reservation notes In order to add a reservation note: 1) Open the reservation window. 2) Click on the Add Note button. 3) Put the note in the gap ...
Thu, 20 Sep, 2018 at 2:07 PM