Reservation Form

How to blacklist a guest?
In order to add a guest to the blacklist the reservation must contain: - ID number and - E-mail address You can blacklist a guest in three places: ...
Wed, 17 Apr, 2019 at 1:53 PM
How to unblacklist guest?
You can unblacklist a guest from three places: Drop down menu on BedView Reservation window / Guest Details In More menu / Blackl...
Wed, 17 Apr, 2019 at 1:55 PM
How to restore cancelled reservation
You can find all cancelled reservations in Reservation View, Cancellations tab: It is possible to open such reservations from the search bar (Searc...
Wed, 17 Apr, 2019 at 2:02 PM
Where can I check if guest is blacklisted?
When you receive or create a reservation with guest blacklisted by your property or who is on the Global Blacklist, you will see the reservation this way on...
Wed, 17 Apr, 2019 at 1:58 PM
How to cancel selected nights
There are two ways to cancel selected nights of a reservation in FrontDesk Master. Bed View Select nights you want to cancel by clicking them on Be...
Wed, 13 Sep, 2023 at 9:11 AM
Where can I see cancelled bookings?
To see cancelled bookings navigate to Bookings ⇒ Cancellations tab.  There you can filter cancellations by modification dates, stay or check-in and ch...
Wed, 13 Sep, 2023 at 9:38 AM
Collecting credit card surcharge using Coupon option
Coupons weren't exactly designed to collect surcharge but our customers showed us that it can be used for surcharges or even taxes (which we support by ...
Wed, 17 Apr, 2019 at 1:37 PM
Blacklist
The blacklist is a list where you can put a guest who caused problems so that the system can let you know if the same guest books a stay again in your prope...
Thu, 14 Sep, 2023 at 10:52 AM
How to delete transaction
To delete an incorrect reservation payment or other transaction, select the transaction and click Edit Transaction button (or double-click on the transactio...
Fri, 28 Oct, 2022 at 7:36 PM
How to open reservation form?
To open a reservation form, you can: a) double-click on the reservation b) right-click on the booking and choose Edit Reservation option at the top ...
Tue, 12 Sep, 2023 at 12:04 PM