Before you activate the connection with portal please make sure that:

  • rooms and room types in the system are set up correctly and the room types correspond to settings in the portal (if you have two physical rooms assigned to Double Room Shared Bathroom room type in FrontDesk Master, in the portal you should have one room type, Double Room Shared Bathroom).
  • all rooms on portals are up to date (remove inactive room type).
  • prices and rates are correctly set up in the system and correspond to settings in the portal.
  • all reservations by email, phone, Hostelworld are imported to FrontDesk Master or created manually with the original booking ID.

See also:

How to enable XML connections in FrontDesk Master?