If you have any problem you can contact us in different ways:
B) During the weekends we are available for urgent cases only on email@example.com
C) Skype: frontdeskmaster
D) Phone: 0044 (0) 20 8123 8505
E) On chat here: https://help.frontdeskmaster.com/en/support/home
F) Support button in the system.
When you use the SUPPORT button option please make sure that you are putting the property/your email in REQUESTER (1) field, NOT the support address. It is a common error.
(2) Subject - Make sure that the subject reflects correctly the essence of the problem.
Here you can see some examples of CORRECT subjects:
- Overbooking(s) from Booking.com
- BedView doesn't load
- Can't take payment from right click drop down menu
- Can't generate the invoice
- Can't open the reservation 32343546
- Reservation came with incorrect price
- Incorrect availability in 6 Bed Dorm on the Booking Engine / HostelWorld
- Can't load Occupancy Report
- Reservation entered for incorrect number of days despite the min. stay restriction
Here you can see some examples of INCORRECT subjects:
- URGENT!!!!!! URGENT!!!!! URGENT!!!!!
- (Property name)
- Help / Problem
(3) Problem description - Put the description of the problem. This part is very important. Please make sure to provide us with all the necessary information.
Here some sample questions which can help you:
- Which channel is the problematic one?
- Which dates/rooms/reservations are the problematic ones? Please put a specific example of the problem if it's possible.
- Which available option you use(d) to take payment/ take deposit/return deposit?
- Does it work well if you do the same using another available option?
- Does the problem appear for all the users or any specific user?
- Do you see any specific error? Please attach a print screen or make a short video. You can use this free software: https://www.techsmith.com/download/jing/
- Is this the first time you are facing this issue or it appeared before?
- Are there any specific actions you have to perform in order to reproduce the problem?
(4) Attached files - You can attach a file or make a print screen directly from the Support button.
(5) Priority - Choose the priority of the problem.
(6) Send feedback - Send the message.
PLEASE NOTE THAT THE ABOVE INDICATIONS SHOULD BE APPLIED FOR EACH CONTACT METHOD.