Troubleshooting

How to clear browsing data in Google Chrome
Sometimes, it is necessary to clear cache in your browser. It is a good practice to do it after the system upgrade to make sure that your application is run...
Tue, 6 Aug, 2019 at 5:49 PM
Can I restore or re-download a DELETED booking?
If you delete a booking using Delete button it disappears completely from the system and unfortunately the user won´t be able restore it. All the transactio...
Tue, 6 Aug, 2019 at 5:48 PM
My booking engine shows wrong availability
If you see any problem with the availability on your Booking Engine please make sure that: 1) All the room types you want to sell on the booking engine ...
Tue, 20 Aug, 2019 at 5:01 PM
How to report problems to the support correctly?
If you have any problem you can contact us in different ways: A) support@frontdeskmaster.com B) During the weekends (Saturday and Sunday) we are availa...
Fri, 2 Aug, 2019 at 1:27 PM
CSV files look incorrectly when I open them in Excel
The default delimiter in .csv files depends on regional computer settings, that is why the report may not open the same way in different properties. See the...
Fri, 22 Mar, 2019 at 4:55 PM
Channel Manager guide - synchronization problems
In majority of cases, problems with synchronization with booking channels appear due to the incorrect configuration of the connection in Channel Manager or ...
Thu, 15 Aug, 2019 at 9:05 AM
My availability is not correct on a portal, how to solve it?
If you noticed that the availability on a portal is not correct, different than what you see on Bed View, please see the problems below which can be the cau...
Thu, 15 Aug, 2019 at 9:41 AM
Incorrect prices on portals, how to solve the problem?
If you noticed that the prices on a portal are not correct, different than what you see in the Calendar, please see the problems below which can be the caus...
Thu, 15 Aug, 2019 at 10:47 AM
Disabled plugin, how to activate it?
When you open Channel Manager and see that the plugin is disabled (red color) but it should be active, enable it so the synchronisation can work properly. S...
Thu, 15 Aug, 2019 at 8:40 AM
Incorrect room mapping in the connection settings
Incorrect room mapping may cause many problems with the synchronisation like incorrect prices and availability updates or it can block the updates completel...
Thu, 15 Aug, 2019 at 8:52 AM