Troubleshooting
Sometimes, it is necessary to clear cache in your browser. It is a good practice to do it after the system upgrade to make sure that your application is run...
Tue, 6 Aug, 2019 at 5:49 PM
If you delete a booking using Delete button it disappears completely from the system and unfortunately the user won´t be able restore it. All the transactio...
Tue, 6 Aug, 2019 at 5:48 PM
If you see any problem with the availability on your Booking Engine please make sure that: 1) All the room types you want to sell on the booking engine ...
Tue, 20 Aug, 2019 at 5:01 PM
If you have any problem you can contact us in different ways: A) support@frontdeskmaster.com B) During the weekends (Saturday and Sunday) we are availa...
Fri, 26 Aug, 2022 at 8:05 AM
The default delimiter in .csv files depends on regional computer settings, that is why the report may not open the same way in different properties. See the...
Fri, 22 Mar, 2019 at 4:55 PM
In majority of cases, problems with synchronization with booking channels appear due to the incorrect configuration of the connection in Channel Manager or ...
Thu, 15 Aug, 2019 at 9:05 AM
If you noticed that the availability on a portal is not correct, different than what you see on Bed View, please see the problems below which can be the cau...
Thu, 15 Aug, 2019 at 9:41 AM
Content 1. What are hard closed rooms? 2. How does the room get hard closed? 3. How to avoid this situation from happening? 4. How to open rooms whic...
Thu, 10 Oct, 2019 at 11:57 PM
If you noticed that the prices on a portal are not correct, different than what you see in the Calendar, please see the problems below which can be the caus...
Thu, 15 Aug, 2019 at 10:47 AM
When you open Channel Manager and see that the plugin is disabled (red color) but it should be active, enable it so the synchronisation can work properly. S...
Thu, 15 Aug, 2019 at 8:40 AM