If you noticed that the prices on a portal are not correct, different than what you see in the Calendar, please see the problems below which can be the cause of the incorrect prices synchronization and see how solve the each of them.
Please ALWAYS check the prices in the portals back office. FrontDesk Master has no influence on the information shown to guests by booking portals. The information is updated to the extranets.
PROBLEM 1 - plugin is disabled in the Channel Manager
Open Channel Manager. If the plugin is red but you had the connection activated previously, it means that the synchronization is disabled and prices cannot be updated.
Activate the connection again, see here how to do it: Disabled plugin, how to activate it?
PROBLEM 2 - incorrect currency configuration in the Channel Manager
Go to Channel Manager, select problematic connection and click on Next button until you see the Rate Mapping section. Check, if the currency is the same as the currency set up in the portal.
This point is very important, because if you select an incorrect currency, the portal will not accept the update from the system or will show incorrect prices.
Click on Save button to keep the connection active.
PROBLEM 3 - rates are not mapped in Channel Manager
Go to Channel Manager, select problematic connection and click on Next button until you see the Rate Mapping section. Map all missing rates and click on Save button to keep the connection active and send the update to the channel.
PROBLEM 4 - prices adjusted by Channel Manager or strategies
1. Open Channel Manager, select plugin nd click on Next button until you see the Rate Mapping section. Check if there is any adjustment in the table. Change it to 0 if necessary.
Click on Save button to keep the connection active and send the update to the channel.
2. Open Availability and Rate Calendar and show strategies to see the adjustments. Check the strategies configuration, instruction: Setting up price Strategies
PROBLEM 5 - Portal price limits block prices synchronization
If you change prices in the system and they are not updated on the portal, make sure that they are within the minimum and maximum price limit set up on the portals account. If the price is lower than the minimum price or higher than the maximum price, the update will not be accepted. You can contact your account manager in order to check or change the limits.
This restriction may appear in case of Booking.com, Expedia and Agoda connections.
If you checked all the issues described above and the solutions didn't work, please let us know and provide us with the information about problematic rooms, dates and channel so we can check it for you. Thank you!