First, it is necessary to separate two terms, Total and Total Due (Balance Due).

Total - this is the sum of accommodation, sales and surcharges, the total or charges of a reservation. It changes when you edit reservation price, add a coupon, sale an item or with the surcharge but not when you take payment.

Total Due or Balance Due - the remaining amount to be charged.

You can Adjust Balance Due manually if you want to change it without any transaction. You can do it from two places:

  • Dropdown reservation menu:

  • Adjust Balance button in Payments tab:

On click on this button you will be able to set the balance to the desired amount:

Or just Set 0 and Close:

The information about this action will appear in the reservation history.